Return and refund policy

You have the right to cancel any order you make for any product (other than personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store and you will receive a full refund. If for any reason you are not satisfied with your purchase, return it to us within 14 (fourteen) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product.

If you wish to exchange or return any product then please send the product back with completed returns form through the post to:

011shop – Souvenir shop d.o.o.
Gandijeva 99g/lok1
11070 Novi Beograd
Serbia

Please wrap products securely, fix the returns label safely to the parcel and attach appropriate postage. Please remember to include your completed returns form and give the reason for return and any new requirements. Should you have any queries regarding a return then please refer to us by e-mail office@011shop.rs or using the links in contact section at the foot of every page. We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right, please contact us using the links in our contact section, accessible from the foot of every page.